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Distributor Privacy Policy

Last Updated: January 2023

This Distributor Privacy Policy sets out the types of personal information that, as an independent Herbalife Distributor, I collect about my customers, prospective customers and visitors to my website, and the purposes for which I use that information. Any changes to this Policy will be posted on this site. Please note that this policy only applies to my customer-facing websites and applications where this policy is posted, such as my GoHerbalife.com site. I may be reached using the contact information posted on my GoHerbalife website.

This Policy does not apply to Herbalife International of America, Inc.’s and its affiliate entities’ (collectively, “Herbalife”) collection or use of your personal information. Please note, Herbalife may also process and collect personal information about you on the websites or applications, including personal information collected about your device and use of the websites/applications derived from cookies and other tracking technologies. This information is handled in accordance with the Herbalife Privacy Policy, which you can access via the Herbalife Privacy Policy link located at the bottom of this website

What personal information might be collected by me?

I may collect personal information directly from you, such as your name and address; for example, when you fill out a form to request information about Herbalife products or when you submit information to make a purchase on my website.

To the extent you participate in competitive challenges, such as weight loss challenges, body transformation challenges, or marathons, your participation is voluntary. When you participate in such competitive challenges, I may collect information directly from you, such as your photo, team created (if applicable), and status (active/inactive), as well as the information that you enter about you and your team’s weight, height, BMI, body measurements, sleep, nutrition, weight loss results, weight loss statistics, reports and insights generated through your use of the app.

What is the business purpose for collecting this information? ?

Through my websites/applications, I collect personal information for a variety of reasons:

  • to process your product orders;
  • to deliver or arrange delivery of your products;
  • to provide you with advice and follow-up services;
  • to handle product returns or warranty claims;
  • for payment purposes;
  • for accounting and tax purposes;
  • to conduct product call-back operations;
  • to respond to requests for information by competent public bodies and judicial authorities;
  • to allow me to fulfil my obligations toward Herbalife, including obligations under the Herbalife sales and marketing plan;
  • to resolve any queries you may have;
  • to improve my services to you and to protect the integrity and security of my services;
  • to conduct quality checks;
  • to enforce Herbalife’s Independent Distributor Rules of Conduct and my, or Herbalife’s rights;
  • to organize a defence of any legal rights I may have;
  • to provide you with information and advertising about Herbalife’s products, my services, and special offers; and
  • for the use of your personal information in connection with competitive challenges, to allow you to participate in related activities, and to generate statistics, reports and insights; and to collect health related information necessary to make Herbalife® product recommendations, monitor progress and provide tailored advice.

On the basis of your consent, I may use your e-mail address or telephone number in connection with the marketing of Herbalife® products and services and related products and services.

You can withdraw your consent at any time by letting me know directly using my contact information provided on my GoHerbalife Site, or, in the case of marketing communications, by following any opt-out instructions that I may provide in the communication.

How long will I retain this information?

I retain your personal information only for as long as required for the purposes for which it was collected or as required by law, whichever is longer. The precise duration depends on the purpose for which the information is being used.

With whom do I share your personal information?

Relevant personal information will be shared with:

  • Herbalife for the purposes of product order fulfilment, operating the business and its websites, quality checks, compliance with relevant laws, and the administration of its sales and marketing plan;
  • My professional advisors such as accountants and tax advisors;
  • Other vendors who help me manage my Herbalife business, such as email delivery services;
  • Logistics service providers;
  • other Herbalife Members under the Herbalife sales and marketing plan; and
  • other parties as required by law, or to comply with a subpoena, legal proceedings, or similar legal or judicial process or arbitration, including disclosure to authorized third party auditors or governmental authorities, or to investigate or prevent fraud.

Herbalife will use the information I provide to them in accordance with its privacy policy. To learn more, please visit the Herbalife privacy policy link located on the bottom of on my website.

If you have additional questions about this policy and my practices, or if you have complaints about my use of your personal information, please contact me as described below.

How will you know if this policy is updated?

This policy may be amended from time to time. I recommend that you visit my website periodically to be aware of the latest version of this policy.

How can you contact me?

You may contact me using the contact information provided on my website and/or application.